Wolfbite Policies

All the boring legal stuff.....

US/Canadian Payment Options:

Western Union or Postal Money Orders and Cashier's Checks are Preferred but Paypal is also accepted if the buyer has a VERIFIED Paypal account. You can make direct Paypal transfers to big.john.rea@wolfbite.com

Personal Checks are also OK, but shipment of your item will be delayed until your check clears my bank (usually 5-10 business days)

Note: All prices on this website are in US Dollars (USD)

International Payment Options:

Western Union Money Orders are the ONLY accepted payment from outside of the US or Canada. I apologize for any inconvenience this may cause you, but this has become necessary due to the amount of fraud that has been occurring when making International transactions.

Note: All prices on this website are in US Dollars (USD)

US Shipping Policies:

Pool Cues:

Pool Cues will be shipped one of three ways (buyer's choice):

	2-day FedEx (uninsured). FedEx is a reliable and careful shipper. While they are more expensive than the USPS, they appear to have better service record. If you wish to ship via FedEX AND you would like it to be insured (actual value up to $500 which is the max value that FedEx will insure a pool cue for), please include an additional $4.00 USD and I will take care of the rest.
	2-3 day USPS Priority shipping is less expensive, but, it has been my experience that the USPS is somewhat less "careful" than FedEx. They do however provide delivery on Saturdays. I WILL NOT ship a cue via USPS WITHOUT insurance, but because it is less expensive than FedEx, I will ship it with insurance (for the full amount of your cue) for the flat fee described below.
	USPS Express Mail which is overnight in most cases is the third option. This will get your cue to you the quickest and it is only slightly more expensive than FedEx 2-day delivery. The Post Office will also deliver Express Mail even on SUNDAY, so for those of you who want it FAST and minimize the amount of time that your cue is in the hands of the carrier, this might be a good option. As with USPS Priority service, I will ship your cue insured for the full amount of your purchase as described below.

Lower 48 states:

	FedEx 2-day without insurance: $25.00 USD
	FedEx 2-day w/insurance (actual value up to $500.00): $29.00 USD
	USPS Priority (2-3 days) with insurance for full amount: $25.00 USD
	USPS Express (usually overnight) with Insurance for the full amount $35.00 USD

Alaska or Hawaii:

	FedEx 2-day without insurance: $30.00 USD
	FedEx 2-day w/insurance (actual value up to $500.00): $34.00 USD
	USPS Priority (2-3 days) with insurance for full amount: $30.00 USD
	USPS Express (usually overnight) with Insurance for the full amount $40.00 USD

Pool Cue Cases:

Shipping charges for cue cases will vary depending on where you live, how you would like your case shipped, and of course, the weight of the case itself. If you are interested in ordering a cue case, please contact me and ask for a shipping quote and let me know your location and shipping preference (if any).

Miscellaneous:

Small items have various shipping charges associated with them and are typically listed on the page along with the item itself. Please note: I typically do not insure small items unless the buyer requests it

I take several digital pictures of a cue or custom case just prior to shipping (before AND after securely wrapping them in Bubble-wrap) to aid in the identification of any damage that might occur due to the shipper, and I will work closely with the buyer to resolve any insurance claims that might arise due to such damage

If you are purchasing items via Paypal, I will only ship to a CONFIRMED ADDRESS....there are NO EXCEPTIONS

International Shipping Policies:

As above, I will pack your cue, case, or accessories very carefully and work with you on how you would like your cue shipped. Some of my customers prefer FedEx or DHL, some want to save money by using USPS....I'm flexible, and as long as the customer accepts the charges (including any duties or taxes incurred), I will ship it any way you want to. Please send me an email and discuss your preferences and I will tell you what the approximate costs will be with the various options available

On The Topic Of Cues:

I recognize that buying cues without trying them out first is a risky venture, but I do make every attempt to supply full specifications and accurate descriptions of conditions prior to shipping (things like "Hit" and "Feel" are very subjective as are aesthetics, and unfortunately I need to hold the buyer responsible for their own happiness as it relates to these "subjective issues").

I'm often asked about whether or not a cue that I'm selling is "straight" and I can give you the following guidance when it comes to the cues that are offered on this site.

Candidly, every cue has some degree of imperfection when it comes to "rolling true" and the ones on this site (including those in my personal arsenal/collection) are no exception

That being said, ALL the cues on this site when joined together and rolled on a Flat Pool Table surface "roll true" within acceptable tolerance levels unless otherwise described in the "Conditions section" of their detailed specifications.

TWO VERY IMPORTANT FINAL NOTES:

	If you have any questions PLEASE ask them BEFORE you buy. I will answer all your questions in a timely manner and to the best of my ability, so ask away! I will consider ALL SALES FINAL, so if you have any doubts at all, DO NOT BUY.
	I stand 100% behind my pictures, descriptions, and email responses, so you can feel confident that there are no misrepresentations associated with the items on this web site....I am proud of my customer relationships, and since I rely on Repeat Business and Referrals from satisfied customers, I will do everything possible to make the experience good for both you as the buyer, and myself.

...Big John Rea (aka "the Wolfman")